FAQs

Please see below for some of our frequently asked questions. If you can’t find the answer you’re looking for, please get in touch and our team will be happy to help.

Do I need to collect the Hot Tub?

No. The Hot Tub will be delivered directly to your home and set up by one of our experts.

Where can I use the Hot Tub?

We recommend that the Hot Tub is placed on a flat surface in your back garden such as a paved area or a lawn. Your back garden should be securely fenced or hedged.

How do I use the Hot Tub?

Our expert will show you how to use and maintain the Hot Tub during your rental. He will almost set out the guidelines for using the Hot Tub safely. Do not use bubble bath, bath fizzers, soap or glitter etc..

What do I wear in my Hot Tub?

You should wear a swimming costume such as trunks or a swimsuit or a bikini. Please do not enter the Hot Tub in ordinary clothes or shoes. Please shower and wipe your feet before entering the Hot Tub. Swimwear should be washed in plain water – detergents can react with the water and make the hot tub cloudy.

Can I drink in my Hot Tub?

Yes, but we do not recommend the consumption of alcohol or food in your Hot Tub. Also please do not use items made of glasses or sharp objects. Plastic glasses may be used.

Can children use the Hot Tub?

Yes, but please ensure that children are supervised at ALL times when using the Hot Tub.

Can I use the Hot Tub if I am pregnant?

Please be advised that if you are pregnant you should seek medical advice before using the Hot Tub.

How many people can use the Hot Tub at the same time?

Our experts will advise you of the maximum number of people who can use the Hot Tub at any one time. Do not exceed this limit at any time.

Can I swim or dive in the Hot Tub?

No – Hot Tubs are for relaxed and safe lounging only.

What happens if I encounter a problem with my Hot Tub?

Please call us immediately on 07860 556158, and one of our experts will help you diagnose and fix the problem.

How do I return the Hot Tub at the end of my rental?

One of your experts will come, check and collect your Hot Tub at an agreed time.

When can I start using the hot tub?

On set up, your hot tub has been treated with a larger dose of chlorine than normal. This high level is likely to remain in the hot tub for up to 24 hours, but will gradually fall over time. Please do not use the hot tub until the next day, we have included a free day in your hire period to allow for this.

How can I help keep my water clean and clear?

Please ensure that all body creams, make up and fake tans are removed before use. Please shower before using the hot tub.